HOW CAN WE HELP YOU?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

• The order number
  
• The faulty item's name and number
  
• A description of the fault
  

We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

We want to sort out any issues with incorrect items straight away.

Please contact our Customer Care team with your order number and the incorrect item's name and product number.

We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

Don't worry if you haven't received your order confirmation email straight away. We're really busy at the moment so they're taking longer than usual.

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

Unfortunately we do not offer refunds for gift cards.

If you have any issues with your customs invoice that you've received from Haberfasher, please get in touch with Customer Care who can get this sorted for you.

Don't worry, the product code on your delivery note is the one you need to use if you are querying or returning something.

It's unique to the size and colour combination of your item. This may vary from the general code found on the product page.