CUSTOMER CARE

FAQ TOPICS

YOUR ORDER

DO I NEED AN ACCOUNT IN ORDER TO PLACE AN ORDER?

MY PASSWORD WAS FORGOTTEN. WHERE DO I GO FROM HERE?

CAN I CHANGE OR CANCEL MY ORDER?

I PUT IN AN ORDER BUT HAVE NOT YET RECEIVED ORDER CONFIRMATION. WHEN CAN I EXPECT IT?

WHAT’S THE STATUS OF MY ORDER?

MY ORDER WAS JUST RECEIVED AND SOME ITEMS WERE MISSING. WHERE DO I GO FROM HERE?

I RECENTLY RECEIVED MY ORDER, AND SOME ITEMS ARE INACCURATE OR DEFECTIVE. WHERE DO I GO FROM HERE?

CAN I COMBINE MY ORDERS?

SHIPPING

WHERE DO YOUR ITEMS COME FROM WHEN THEY ARE SHIPPED?

WHAT ARE THE DESTINATIONS OR REGIONS TO WHICH YOU SHIP?

WHAT ARE THE FEES FOR SHIPPING?

MY ORDER IS ELIGIBLE FOR FREE SHIPPING, BUT SHIPPING IS STILL CHARGED. WHERE DO I GO FROM HERE?

DO I HAVE TO PAY DUTY OR TAX FEES?

HOW WILL MY ORDER BE SHIPPED?

MY ORDER IS STILL “IN PROCESS.” WHEN WILL IT BE DELIVERED?

CUSTOMS IS REQUESTING MORE INFORMATION FROM ME. WHERE DO I GO FROM HERE?

MY ORDER HAS ALREADY BEEN SHIPPED BUT I NO LONGER WANT IT. WHAT SHOULD I DO?

MY ORDER WAS SHIPPED ALREADY, BUT I NEED TO CHANGE THE ADDRESS. WHERE DO I GO FROM HERE?

PROMOTIONS

HOW CAN I LEARN MORE ABOUT YOUR OFFERS?

WHAT IS THE PROCESS FOR ADDING A PROMO CODE TO MY ORDER?

MY PROMO CODE IS NOT ACTIVATED. WHERE DO I GO FROM HERE?

CAN I APPLY MULTIPLE PROMO CODES TO MY ORDER?

PAYMENT

HOW DO I MODIFY DELIVERY DESTINATIONS, REGIONS, OR CURRENCY SETTINGS?

ARE THERE EXCHANGE RATES?

HOW DO I MAKE PAYMENT FOR MY ORDER?

ARE THERE ANY ADDITIONAL FEES I WILL BE CHARGED?

MY CARD WAS CHARGED, BUT I DON'T THINK MY ORDER WENT THROUGH. WHAT SHOULD I DO?

RETURNS & REFUNDS

WHAT DO I DO IF I WANT TO RETURN AN ITEM?

DO YOU PAY FOR THE COSTS OF RETURN SHIPPING?

WHERE CAN I FIND OUT IF YOU HAVE RECEIVED MY RETURN?

WHEN CAN I EXPECT TO RECEIVE MY REFUND?

PRODUCT

ARE ANY OF YOUR PRODUCTS RE-STOCKED?

DO YOU COMPARE PRICES?

DURING CHECKOUT, THE PRICE OF MY PRODUCT CHANGED. WHY IS THAT THE CASE?

THE PRODUCT I PURCHASED IS NOW ON SALE. CAN I RECEIVE A REFUND FOR THE DIFFERENCE?