CUSTOMER CARE

You are welcome to check out as a guest, but having an account with us comes with some benefits. You'll have access to a faster checkout process (essential when we release items that sell out in seconds), an easy way to view your order status and history, and weekly updates on our newest releases and special promotions.

All you have to do is go to the login page and click "Lost Password?" to be redirected to a page where you can create a new password.

Please contact us as soon as possible if you need to make changes to your order. Include your order number and the change(s) you want to make to keep things running smoothly. Once your order has been updated, we'll contact you to confirm. If your order has already been packed or shipped, we will be unable to make any changes to it. Here you can find out how your order is progressing. Please log in to your account, go to 'Your Orders,' select the order you want to cancel, and then click 'Cancel Order.' Your order will be refunded to your original payment method within 3-5 business days after it has been cancelled, though it may take longer depending on when your bank processes the refund. Please contact us as soon as possible if you do not have an account. Orders that have already been packed and shipped cannot be cancelled. We will not be able to retrieve or replace your order once it has been cancelled.

If you entered your email address incorrectly, there's a chance you didn't receive your order confirmation. It could also be in your spam folder. If not, please contact us and we will send you a new order confirmation.

You can check the status of your order here.

Orders are occasionally sent in separate shipments. First, check the status of your order to see if your items were shipped separately. Please notify us as soon as possible if something is still missing.

If you receive anything that is incorrect or defective, please contact us as soon as possible (or within 7 days from the date you received your order). Please include your order number, photos of the item(s), and any other pertinent details. We'll do everything we can to get everything sorted out as soon as possible.

Please contact us as soon as possible if your orders have not yet been shipped. Please keep in mind that due to the high volume of orders received during promotional periods, we are unable to combine orders.

Our products are shipped from various warehouses around the world.

You can see which countries we ship to by clicking here (under Delivery Times and Costs).

Our shipping costs vary depending on where the order is being shipped to and how quickly it will arrive. You can learn more about our delivery options by clicking here (under Delivery Times and Costs).

Check to see if any of the items in your cart are sale, archive, or print items if your order total meets the minimum amount required for free shipping. These items are not eligible for free shipping and will not count toward the required minimum purchase amount. Furthermore, promo codes cannot be combined with free shipping. If you've applied a promo code to your order, you'll have to choose between using the promo code and taking advantage of free shipping. Let us know if neither of these apply to you, and we'll look into it for you.

Import taxes and duties will be calculated during the checkout process and displayed in the Duty/Tax field.

Depending on your shipping address, your order will be delivered by one of the following courier services:

Worldwide: FedEx, DHL, Quantium Solutions

Macau SAR: SF Express

China: DHL, SF Express

Hong Kong SAR: Local Express Courier, SF Express

Japan: FedEx, Sagawa

Korea: FedEx, Lotte

Please allow 1-2 business days for processing of your order (this excludes weekends and local public holidays). The processing of archived items will take an additional 1-3 business days. When your order ships, we'll send you the tracking information.

We understand how inconvenient customs can be, so we'd be delighted to assist you. Please let us know what information customs requires from you, as well as your order number and any other relevant information. We'll do our best to take care of everything as soon as possible.

If you decide you no longer want your order and it is eligible for return, you may send it back to us. All associated duty/tax fees and return costs will be deducted from your refund amount if you refuse your shipment upon delivery.

If you need to change your address, please contact us as soon as possible. Keep in mind that the courier may charge you a rerouting fee if you change your address.

Subscribing to our newsletter will keep you up to date on all of our upcoming promotions. Details are also available on our social media channels (Instagram, Facebook, and Twitter).

Hover your mouse over the "Bag" icon in the page's top right corner. After that, a drop-down menu will appear. Enter your promo code by clicking the "Have a Promotional Code or Gift Card" link at the bottom of the drop-down menu.

First, make sure that all of your items are eligible for the sale. Remember that promotions aren't valid on any sale, archives, or print items, or on certain items. Second, make sure you're not using multiple promo codes. Keep in mind that only one promo code (including free shipping) can be used per order. Let us know if your code isn't working and we'll look into it for you.

Unless otherwise stated, each order can only use one promotion. Remember that free shipping is also a promotion, so you'll have to choose between the special promotion and the free shipping.

A drop-down list of delivery destinations / regions can be found near the top right-hand corner of our page. Your settings should be updated after you select your delivery destinations / regions. If that doesn't work, try refreshing the page.

We calculate all of our transactions in US Dollars. Your order total will be based on the daily exchange rate on the transaction date if your credit card (or other payment method) transactions are in a different currency.

You can learn more about our various payment options by clicking here.

Only the total amount shown in your bag will be charged (in USD). Keep in mind, however, that depending on your bank's policies, there may be foreign transaction fees. You'll be responsible for these fees, so check your bank's transaction fee policies.

Please contact us as soon as possible, and include the following information: the order's email address, order date and time, order value, and payment method. We'll be able to fix the problem once we have this information.

Find out how to return an item here.

We are currently unable to cover the costs of return shipping. You are responsible for all other return shipping costs.

When returning an item, we strongly advise you to use a registered and trackable service (s). This way, you'll know it arrived to us in good condition. We strive to process all returns as quickly as possible, but please be patient as it may take up to 10 business days. When your return has been processed, we will contact you.

We completely understand your desire to receive your refund as soon as possible. We will refund you the same day we process your return, but depending on your payment method and bank, the refund may take longer to process. Refunds may not appear in your account until the next monthly billing statement from your credit card company.

These are the processing times that are estimated -

Credit Card: 2-5 business days
PayPal: 2 business days
Alipay: 5 business days
Apple Pay: 2-5 business days
Bitcoin: 1 - 2 business days
WeChat Pay: 5 business days

We try to restock our most popular items due to high demand, but this isn't always possible. If you're looking for a specific item that's sold out, we recommend signing up for our newsletter here or following us on social media (Instagram, Facebook, Twitter) for the most up-to-date information on new releases.

Unfortunately, we do not offer price matching with our competitors, but we do within Haberfasher. If you find items identical to your regular priced purchases included in any markdowns or promotions within 7 days of placing your order and they are still available for purchase, we will gladly refund the difference in store credit. Please note that this service is provided on a case-by-case, discretionary basis, and Haberfasher reserves the right to discontinue this service at any time without notice. Only one price refund can be applied per item.

Because regional pricing is set individually by each brand, the price may change if you change your delivery destinations / regions. If you have any questions or concerns, please contact us and we will be happy to assist you.

Haberfasher will price match orders for regular price items placed within 7 days of the promotion's start date, for items (of the exact size, color, and style) that are still available for purchase and are included in the promotion. Please keep in mind that this is done on a case-by-case, discretionary basis, and Haberfasher reserves the right to discontinue this service at any time without notice. Only one price refund can be applied per item.