Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer@haberfasher.com.

Exchanges

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 30 days of receipt. Refunds will be credited to your original method of payment. Please contact our Customer Care team at customer@haberfasher.com with:

• The order number
• The item's name and number
• The reason for return
  
  

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact our Customer Care team at customer@haberfasher.com with:

• The order number
• The item's name and number
• The reason for return
  
  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Do you ship internationally?

We are glad to offer international shipping services that currently operate in more than 200 countries and islands around the world. 

 

How much will delivery cost?

SHIPPING OPTION	SHIPPING CHARGES (USD)
Insured International Standard Shipping	FREE above $49, otherwise $3.99
Insured International Express Shipping	FREE above $129, otherwise $12.99

 

How long does shipping take?

Shipping time varies by location. These are our estimates:

 

Do you provide tracking information?

You will receive an email that contains your tracking information once your order ships. In the event that you do not receive your tracking information within 5 days, please get in touch with us.

My tracking says “Tracking does not exist."

For some shipping companies, it can take 2-5 business days for your tracking information to be updated on their systems. Please get in touch with us if you have any trouble with your tracking information.

Will my items be sent in one package?

Due to logistical reasons, products from the same order can sometimes be sent in separate packages.


If you have any other enquiries, please do not hesitate to reach out to us at customer@haberfasher.com and we will do our best to help you out.